Frequently Asked Questions (FAQ)
How Do I Place An Order?
Browse our collection, select your preferred jewelry item, add it to your cart, and proceed to checkout. Complete the payment to confirm your order.
What Payment Methods Do You Accept?
We accept secure payments through credit cards, debit cards, UPI, net banking, and other trusted online payment options.
How Will I Know If My Order Is Confirmed?
Once your order is successfully placed, you will receive an order confirmation via email or SMS with your order details.
How Long Does Delivery Take?
Orders are usually processed within 1–3 business days. Delivery timelines may vary depending on your location.
Can I Track My Order?
Yes. Once your order has been shipped, you will receive a tracking link or tracking ID via email or SMS.
Can I Cancel Or Modify My Order?
If your order has not been shipped, please contact our customer support as soon as possible. We will do our best to accommodate your request.
Do You Provide Gift Packaging?
Yes. Our jewelry is beautifully packaged, making it perfect for gifting on special occasions.
How Can I Contact Customer Support?
You can reach our customer support team via email or through our contact us page. We are happy to assist you with any questions or concerns.
Contact Our Support Team
If you need assistance, feel free to get in touch with us through any of the following methods:
Email: gaurajewels@gmail.com
(Update if your support email is different)
Business Hours:
Monday – Saturday
10:00 AM – 7:00 PM (IST)
Our team aims to respond to all customer inquiries within 24 business hours.
Thank you for choosing Gaura Jewels. We value your trust and are always here to make your shopping experience smooth, secure, and enjoyable.