At GAURA Jewels, your satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.
Eligibility for Refunds
You may request a refund if:
* The item is returned within the eligible return period.
* The jewellery is unused, unworn, and in its original condition.
* The product is returned with its original packaging, tags, invoice, and any complimentary items.
* The item is not damaged due to misuse, improper handling, or normal wear and tear.
Non-Refundable Items
The following items are generally not eligible for refunds:
* Customized or personalized jewellery.
* Items purchased during final clearance or marked as non-returnable.
* Gift cards or promotional vouchers.
* Products damaged after delivery due to improper use or care.
Refund Process
1. Contact our customer support team to initiate a return request.
2. Once your return request is approved, follow the return instructions provided.
3. After we receive and inspect the returned item, we will notify you of the status of your refund.
4. If approved, the refund will be processed to your original payment method.
Refund Timeline
Once your refund is approved, it may take 5–10 business days for the amount to appear in your original payment method, depending on your bank or payment provider.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery with your order details and clear photographs of the item and packaging. We will review the issue and work to provide an appropriate resolution.
Shipping Charges
Unless the return is due to our error (such as receiving a defective or incorrect item), original shipping charges and any applicable return shipping costs may not be refundable.
Need Assistance?
If you have any questions regarding our Refund Policy or need help with a return request, please contact our customer support team. We are always happy to assist you.
Thank you for choosing GAURA Jewels. Your trust means everything to us.
Refund Policy
At GAURA Jewels, your satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.
Eligibility for Refunds
You may request a refund if:
* The item is returned within the eligible return period.
* The jewellery is unused, unworn, and in its original condition.
* The product is returned with its original packaging, tags, invoice, and any complimentary items.
* The item is not damaged due to misuse, improper handling, or normal wear and tear.
Non-Refundable Items
The following items are generally not eligible for refunds:
* Customized or personalized jewellery.
* Items purchased during final clearance or marked as non-returnable.
* Gift cards or promotional vouchers.
* Products damaged after delivery due to improper use or care.
Refund Process
1. Contact our customer support team to initiate a return request.
2. Once your return request is approved, follow the return instructions provided.
3. After we receive and inspect the returned item, we will notify you of the status of your refund.
4. If approved, the refund will be processed to your original payment method.
Refund Timeline
Once your refund is approved, it may take 5–10 business days for the amount to appear in your original payment method, depending on your bank or payment provider.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery with your order details and clear photographs of the item and packaging. We will review the issue and work to provide an appropriate resolution.
Shipping Charges
Unless the return is due to our error (such as receiving a defective or incorrect item), original shipping charges and any applicable return shipping costs may not be refundable.
Need Assistance?
If you have any questions regarding our Refund Policy or need help with a return request, please contact our customer support team. We are always happy to assist you.
Thank you for choosing GAURA Jewels. Your trust means everything to us.